From April 15 - September 3, 2024, By-law Enforcement staff will be working extended service hours. By-law Enforcement staff will be available from 8:15 a.m. - 6:00 p.m. Monday-Friday. Beginning Saturday May 18, 2024, until September 3, 2024, By-law Enforcement staff will also be available on weekends and holidays from 9:00 a.m. - 5:00 p.m. Please follow the instructions below to report any concerns to By-law Enforcement.
Under the authority of the Provincial Statues, by-laws are created to address issues and concerns of the local community. They are created to protect the environment, public health, public safety or to maintain an orderly appearance to your community.
The role of the By-law Enforcement Officer includes education, investigation and enforcement of all By-laws within the Township. It is not necessary for a By-law Enforcement Officer to attend each site to carryout enforcement procedures. Usually the officer will rely on information provided by the complainant.
Report a By-law Infraction
It is always best if neighbours can respectfully resolve their issues without the need for By-law Enforcement. If possible, discuss the problem with your neighbour. Remember to focus on the issue, listen to their concerns, and look for mutually beneficial solutions.
If your efforts to resolve the matter with your neighbour have been unsuccessful, the Township's By-law Enforcement team may be able to assist in resolving the issue. Contact the By-law Enforcement Team to learn about the Township's By-laws and if they apply to your situation.
To report an emergency, please call 9-1-1.
Submit a question or concern through our online form. These submissions are reviewed during regular office hours. If your concern requires immediate attention, please call the municipal office at 705-765-3156. After operating hours, you will speak with our afterhours messaging service who will contact a staff member if necessary. All complaints are kept confidential.
Process for Submitting a Complaint |
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After Hours |
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Once a Complaint has Been Received |
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By-law Enforcement Officer will contact complainant via phone or e-mail to:
A By-law Enforcement Officer cannot stop people from contravening by-laws; he/she can only enforce the by-laws. Compliance with by-laws may be achieved in the following manner:
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Regulatory By-laws |
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By-Laws are created as a way to address local issues and concerns. They are adopted to protect the environment, public health and safety, or to maintain an orderly appearance in the community. View our listing of Frequently Requested By-Laws. View more By-Laws in our Document Centre. |
Burning & Fireworks By-laws |
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Please call 705-765-3156 (answering service is available 24/7) to report a Burning and Fireworks By-law complaint. The Muskoka Lakes Fire Department is responsible for enforcement of the Burning and Fireworks By-laws. |
Concerns About Development? |
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It is always best if neighbours can respectfully resolve their issues without the need for By-law Enforcement. If possible, discuss the problem with your neighbour. Remember to focus on the issue, listen to their concerns, and look for mutually beneficial solutions. If your efforts to resolve the matter with your neighbour have been unsuccessful, the Township's By-law Enforcement team may be able to assist in resolving the issue. Contact the By-law Enforcement Team to learn about the Township's By-laws and if they apply to your situation. You may find an answer to your inquiry in our By-law Fact Sheet. The Muskoka GeoHub has an interactive mapping tool that provides a great deal of helpful information on development projects in Muskoka Lakes. This convenient self-use tool is available 24 hours a day, 7 days a week. To report an emergency, please call 9-1-1. |
Call the Ontario Provincial Police (O.P.P.) at 1-888-310-1122 for complaints related to public nuisance, property damage, vandalism, public consumption of alcohol, traffic and criminal activities.
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